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DELIVERY & REFUNDS

DELIVERY POLICY

Delivery charges vary by zone, with free delivery available (above relevant thresholds) in all Cork City & County areas.

 

Delivery to Cork City & Suburbs costs €6 (free for orders worth over €30).

 

Within a 30km radius, we charge €9 (free for orders worth over €45). Towns within this distance include Macroom, Bandon, Kinsale, Carrigaline and Cobh.

 

For all orders between 30 & 50km in distance, delivery costs €12 (free for orders worth over €60). Applicable towns include Mallow, Bantry, Clonakilty, Midleton, Youghal, Fermoy, Mitchelstown and Charleville.

 

We offer deliveries beyond Cork (€0.55/km) for orders over €300. Please call Lauana (083-8261673) or e-mail us (Lauanadesigns@gmail.com) and we will see what we can do :)  

 

We also offer the option, at no additional charge, to collect items from our premises. Simply choose the option that suits you at checkout.

 

Both Delivery and Collection orders are produced on the same day as you receive them, so you'll always get the product at its freshest.

 

We offer morning (9am - 11am) and afternoon (1pm - 6pm) delivery windows. Where possible, we can offer a more precise delivery time to meet your needs. 

 

Collections from our location can be picked up between 8am and 6pm. Customers are encouraged to phone when they are about to head to us so we can make sure their collection goes seamlessly.

 

Reminder notifications for both deliveries and collections are sent to all customers the day before these are due.

REFUND POLICY

All orders made through our site can be cancelled up to 48 hours before the delivery date. In this case a full refund, minus applicable transaction charges, will be made to the customer.

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While we've only ever delivered the tastiest of sweet treats, if you feel you've identified a quality issue, please contact us (details above) within 48 hours of the delivery having taken place. We will arrange to collect the relevant item to investigate further, and will issue you with a refund for that/those item(s), minus the cost of delivery, if applicable.

©2026 by Lauana Designs

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